Frequently asked questions

Whether you’re new to nut butter or a peanut butter connoisseur, here are a few helpful facts you might like to know.

Shopping For Forty Thieves

Where can I purchase Forty Thieves nut butters?

As well as being available online store; our products are also available at all leading retailers and a range of independent stores in New Zealand. This includes:


  • New World
  • Countdown
  • Farro Fresh
  • Moore Wilson’s
  • Huckleberry
  • Bidfood
  • A range of independently owned stores

Yes, we deliver our nut butters nationwide around New Zealand. Once you’ve placed your order, it will take between 2-4 days to arrive at your doorstep.


Unfortunately we cannot ship to PO boxes. 

We offer free shipping for all standard orders over $50. This excludes orders to rural addresses which are subsidised to $6.50. 


Unfortunately we cannot ship to PO boxes. 

Our products can be bought on our website and shipped to most countries around the world. Unfortunately, shipping outside of New Zealand is quite expensive but we are working on improving this in the future.

Our nut butters are available in New Zealand, Singapore, Malaysia, Taiwan and Fiji.

Customers can subscribe to the Forty Thieves newsletter database and receive the latest news and online deals by entering their email address and clicking ‘subscribe’ at the bottom of each web page. 

Customers can leave a review by visiting the product web page they want to review, scrolling down and then clicking the ‘reviews’ tab. After a customer has purchased a product on our website they are contacted via email to share their feedback by either leaving a review or writing to our customer service team directly. To encourage customers to leave a review, they are rewarded with a $5 coupon to spend on our online store. All customer reviews (positive or negative) are published in full with no edits made. 

Product information

Where does Forty Thieves source ingredients from?

We use only the best ingredients from around the world to produce our natural nut butters:


  • Macadamias from New Zealand and Australia
  • Almonds from California and Australia
  • Hi-Oleic Peanuts from Argentina
  • Hazelnuts from Turkey
  • Ethical Chocolate from Solomon Islands

Forty Thieves offers a number of wholesome nut butters that contain 100% whole nuts. This includes:

  • 100% Peanut Butter Smooth 
  • Peanut Butter Crunchy is (99.5% peanuts, 0.5% salt.)
  • 100% Almond Butter Smooth/Crunchy
  • 100% Cashew Butter Smooth
  • 100% Hazelnut Butter Smooth

Yes, when enjoyed as part of a balanced diet, nuts and seeds offer a range of nutritional benefits. These include heart healthy fats, protein, fibre, minerals and vitamins. Our nut butters are made with no or little sugar, no added oils, no preservatives, emulsifiers or additives and a minimum of 68% whole nuts. We also offer a number of of nut butters that are 100% pure nuts.

Our “smooth” nut butters like Peanut Butter Not-Too-Smooth or Almond Butter Not-Too-Smooth are what we call a ‘textured’ smooth. We have perfected a bespoke grind that’s not super sticky.

Our crunchy nut butters are extremely crunchy! We’ve made sure that our crunchy nut butters are packed with crunchy pieces while still being smooth enough to spread on toast.

We recommend storing your nut butter in a cool, dry place (such as your pantry.) and to stir regularly. 

Our products have a recommended shelf-life of 12-14 months from date of production.


Because we don’t use preservatives or emulsifiers, if our nut butters are left untouched (or forgotten in pantry!) for many months the oils will naturally rise to the top. 

We use fresh premium peanuts for our Peanut Butter and test for aflatoxins at least once per month. We have never had a test come back with traces of aflatoxins.

At Forty Thieves, we do not add emulsifiers to our nut butters as we prefer a more natural product. If oils have risen to the top of the jar, simply take a knife and stir for 30 seconds. 

We use a vacuum packing tool which helps to keep the oils intact for longer. This does sometimes suck some of the nut butter up onto the lid leaving what looks a little like a crater or hole in the nut butter

The cacao butter (which is white in colour) sometimes separates from the chocolate and rises to the top of the jar forming some pretty funky shapes! This naturally occurring phenomenon is called ‘fat bloom’ and happens when it’s cold. If cacao butter has risen to the top of your jar, simply take a knife and stir for 30 seconds. If your home is cold, you may need to place your jar in a bowl of hot water to melt before stirring.

Yes, all of our nut butter products are 100% plant-based / vegan and dairy-free.

Although not certifiably ‘gluten-free’; all ingredients used are gluten-free, and no additional gluten is present in our production facilities or process.

None of our products contain palm-oil. This includs our Chocolate Hazelnut Crunch, Chocolate SuperFood Butter and our Chocolate Fudge Peanut Butter.

You’ll often hear us say that our nut butters are “Naturally Packed with Hidden Gems” – Mother Nature’s gems that is! We like to think of the abundance of minerals, vitamins and other healthy properties present in natural superfoods as ‘Hidden Gems’. These include protein, heart-healthy fats, fibre, Selenium, heart-healthy fats, Iron, Magnesium, Manganese, Calcium, Phosphorus, as well as Vitamin B and E to name a few.

Delivery information

How long will it it take for my package to arrive?

Once an order is placed, our team work quickly to get it packed and dispatched. Depending on where you are based, the courier companies we work offer an estimated delivery time frame. 

  • For North Island addresses, your order should be delivered with 2-4 business days.
  • For South Island addresses, your order should be delivered within 3-5 business days. 
  • For rural addresses, your order should be delivered within 5 business days.

No, unfortunately not. Due to this, we recommend placing your order online and taking advantage of our free ‘Click and Collect’ service.

Yes, we sure do! Ordering online and collecting your order from our factory is completely free. It’s a great way to save on the shipping cost (Normally $5 or $6.50 for rural) if you are local to Silverdale. 


Simply add your desired products to cart and select the ‘Click and Collect’ option in the shipping section during the checkout process. 

You will receive an email notifying you when your order is ready to pick up. 

While we endeavour to pack your order as carefully as possible, accidents do happen. If your order arrives damaged, please hold onto both the broken jars and packaging as the courier will want to pick it up for their damage claim investigation.


Please also send an email to our Customer Service team with the following information: 

  • Your name
  • Your order number
  • A description of what is broken
  • Supporting photographs

We will assess the damage and organise to have your broken items replaced.

If your order has not arrived within the usual time-frame above, please check the tracking link provided and if necessary reach out to our customer services team. Please note that rural deliveries can take up to an extra 3 days to reach you once it has been handed off to the rural delivery agent.

Your tracking link will be emailed to you once your parcel is collected from our factory. The email will be addressed from Go Sweet Spot, the freight aggregator we use. 

If you can’t find this email, please check your Spam folder. If it’s not there either, please email our Customer Service team for more assistance. 

At Forty Thieves, we pride ourselves on being a customer-centric business. We value feedback of all our customers, putting them at the heart of our business decisions.

If you have purchased a Forty Thieves product and it does not meet your expectations, please write to our Customer Service team with your feedback.

We will work out what has gone wrong and come up with a solution that you’ll be happy with.

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